Right of withdrawal


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving a reason.

The revocation period is fourteen days from the date on which you, or a representative of you (third party), who is not the carrier, have taken possession of the goods.

To exercise your right of cancellation, you must contact and inform us (Biosal Naturprodukte, Dr. Gerhard Supancic, Eschenbachstrasse 2, 2100 Korneuburg, Austria, Fax: +43 2262 646 52; M: info (at) via a unique declaration (e.g. a letter consigned by mail, fax or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not compulsory.
 To meet the cancellation deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal deadline.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we receive from you, including delivery costs (except for the additional costs arising from the fact that you chose a different method of delivery than the cheapest standard method offered by us), and repay immediately, at the latest within fourteen days from the date on which the notice of your cancellation of this agreement with us, is received. For this repayment we use the same method of payment that you used in the original transaction, unless you expressly agreed otherwise; in no case will you be charged fees for such repayment.

We may refuse reimbursement until we have received the goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier.

You have to promptly send back or deliver the goods, and in any event, not later than fourteen days from the date on which you notify us of any cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

You bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods when such loss in value is not due to a necessary handling to ascertain the nature, characteristics and functioning of the goods.

End of revocation

Please note that the return must be shipped insured. Only then can the shipping process be detected and tracked in the event of loss of the package.

In the case of a non-free return shipping, we reserve the right to refuse to accept. In any case, such shipment costs levied to us will be deducted from the amount payable.

BIOSAL Naturprodukte

Biosal Naturprodukte 
Alcira Supancic
Eschenbachstrasse 2
2100 Korneuburg

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